Shipping policy
Thank you for shopping with Mixed Emotions USA. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Times
We proudly ship to customers worldwide.
- International Orders: 12–18 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your destination and selected shipping method.
Any free shipping promotions will be displayed during checkout when applicable.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If you notice an error in your shipping address, please contact us immediately. We will do our best to update your information before your order is shipped.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in locating your shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Damaged Packages
If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item and packaging.
Order Changes or Cancellations
Orders may only be modified or cancelled before they have been processed or shipped. Once shipped, orders cannot be cancelled.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: mixedemotionofficial840@gmail.com
Thank you for shopping with Mixed Emotions USA.