Return & Refund Policy

Last Updated: July 10, 2026

At Mixed Emotions USA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unworn, unused, and unwashed.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase or your order number.

Items returned without meeting these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale or clearance items.
• Gift cards.
• Products that have been worn, washed, altered, or damaged after delivery.
• Items returned without original tags.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

How to Start a Return

To request a return, please email us at:

mixedemotionofficial840@gmail.com

Include the following information:

• Your order number.
• The item(s) you wish to return.
• The reason for your return.
• Photos if the item is damaged or incorrect.

Once your request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was sent by us.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for items that are defective, damaged, or if you need a different size (subject to product availability). Please contact us before sending your item back.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow our return procedure.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: mixedemotionofficial840@gmail.com

Thank you for shopping with Mixed Emotions USA.